Actual stories provided by travel agents:
I had someone ask for an aisle seats so that his or her hair wouldn’t get messed up by being near the window.
A client called in inquiring about a package to Hawaii. After going over all the cost info, she asked, “Would it be cheaper to fly to California and then take the train to Hawaii?”
I got a call from a woman who wanted to go to Capetown. I started to explain the length of the flight and the passport information when she interrupted me with “I’m not trying to make you look stupid, but Capetown is in Massachusetts. “Without trying to make her look like the stupid one, I calmly explained, “Capecod is in Massachusetts, Capetown is in Africa.” Her response … click.
A man called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view room. I tried to explain that is not possible, since Orlando is in the middle of the state. He replied, “Don’t lie to me. I looked on the map and Florida is a very thin state.”
more at link:Why americans should never be allowed to travel